Returns & Exchanges

At Pure Fiji, we want you to be completely satisfied with your purchase of our island-inspired beauty products. If you are not entirely happy with your order, we offer a 30-day return policy for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer care team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring the products are well-protected to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided shipping label or use a trackable shipping service to send the package back to our distribution center.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.